FAQ's

While this is a new (work in progress) website, we have been in business for decades as The Best Soap Company, Moon Dancer Art, Dragonseye Glassworks. You can see our reviews both on Google and on Facebook. When the current pandemic hit, I closed down my physical store and retired from making natural soaps and skin care products, figuring it was a good time to slow down and go back to doing my passion....designing and making jewelry and art! Below should be the answers to some of your questions. If you don't find the information you are looking for, feel free to message me. I check my messages daily and will try to answer all queries as quickly as I can. If you don't like animals, it is best to buy on line as we have a store dog that is always with me! this also means that while we try to mitigate the hair issue, occasionally a stray winds up in a bag or box. We apologize. 

The Best Soap Company & Holliday Smith.com are a solely owned US business. All receipts, including credit card receipts and invoices will bear the name The Best Soap Company For orders received before 1:00 p.m., Monday through Friday, The Best Soap Company & Gift Emporium ) will try to process your order the same day.

Orders received after 12:00 noon will be processed the following business day. We makes every effort to ship within 24 hours, but orders may take as much as 72 hours depending on our work load.

I am available to answer questions via phone from 8a.m. to 9 p.m. Monday -Friday (eastern time) at 360-797-3254. Other hours by appointment. I do have an answering machine. If for some reason I am unavailable, leave a message and I will call you back.

ORDER BY PHONE
(360)797-3254

Monday-Friday 9:00 a.m. - 5:00 p.m. E.S.T.
We do prefer to have you order through the shopping cart on line but if you need to speak to us, to speed the ordering process, please feel free to call.

ORDER THROUGH SHOPPING CART SYSTEM
Complete all required information on the order form. Please include your daytime phone number. If you have any problems with the cart, please contact me at orders@hollidaysmith.com or call me at (360)797-3254

PAYMENT METHODS
We accept credit cards through Square. 

Orders under $100, there is a flat rate shipping charge of $8.95. This covers packaging, shipping, tracking and insurance.

Orders $100 or over ship FREE.

Local orders can be picked up, or I will deliver them for a flat rate of $5.00.  Local orders being picked do not require that you wear a mask at this time. If we are delivering your order, we will be masked if you request it. We strive to keep our customers healthy as well as ourselves. 

If you need an order shipped faster, please message me.

PRODUCT AVAILABILITY

We makes every effort to keep the items in our online catalog in stock. However, due to unforeseen events, certain items may occasionally be out-of-stock. If any item on your order is unavailable, The Best Soap Company will NOT place the item(s) on back order.

PRICING POLICY

We has made every attempt to accurately price the items in our online catalog. In the event of a typographical error, we will advise you of the correct information when you place your order. Prices are subject to change without notice.

FINAL STATEMENT

We sincerely hope that you will enjoy your visit. Please feel free to contact us if you have any questions or concerns.

Holliday Smith • Owner • The Best Soap Company & Gift Emporium LLC

(360)797-3254

10 S. Wabash Street
PERU, IN 46970

Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.

Holliday Smith Designs not responsible for lost or damaged jewelry after an in-store purchase has been made or delivery has been accepted.